Where are you located?
We’re located in Southampton, United Kingdom
Can I pick up my order?
If you are local we can do this yes.
Are the treats only for Rabbits?
Certainly not. They can also be eaten by Guinea Pigs & hamsters.
Do you offer wholesale or bulk discount?
Yes, we do however there are some restrictions. Please email us at email@example.com to learn more.
Do you do collaborations?
Yes, we sure do! Feel free to email us at firstname.lastname@example.org for further information.
Do you ship worldwide?
Yes, we do.
How much is shipping?
Our shipping cost varies depending on location and weight of your order. All UK orders over £25 will receive FREE shipping and all international orders will receive a flat rate of £10.50 for shipping.
When will I receive my order?
ETA dates vary depending on your location. Please see our shipping and processing page for estimated delivery times. We fulfil and ship orders within 1-5 business days. Once parcels are shipped we have no control over the transit/custom times.
Can I request to leave the parcel if no one is home?
Yes, you can, but unfortunately, we are not responsible for missing/stolen parcels.
I still haven’t received my order and it’s been weeks
Majority of our products are food it can take longer to pass through customs. If it has taken longer than than the ETA provided please email us at email@example.com so that we can try our best to assist you.
I want to add more items to my order. How do I do that?
If it has been less than 24 hours please email us at firstname.lastname@example.org and reference your order number.
If my bunny wants the Gold Subscription but doesn’t like some of the dried vegetables can I customise my subscription?
YES of course! Please give us a call, an email or a message and we can arrange this for you. If it’s your 1st order please add your requirement into the notes section.
Cancellations, Refunds & Exchanges FAQS
Please refer to our store Cancellations, Refunds & Exchange policy. We make no exceptions.
What happens if there is an issue with my order?
Every case raised about an order will undergo an investigation. Any approved requests will be asked to ship the item to the following address:
18 Jackdaw Rise, Eastleigh, Southampton, SO50 9JT
Any issues please call us on 0800 689 5107